Monday, December 17, 2018

Typical: No Manual, No Quickstart, Bad Link

My Flir One Pro came with a thin page that identifies itself as the Quick Start Guide.

Constantly forgetting to get my reading glasses out, I finally start at the side with lots of almost microscopic printing.  Turned out that's the multi-language warranty section.  The slightly larger type on the other side is mostly the United States Limited Warranty.

The actual instructions on this Guide were simply:

Download the FLIR ONE app to
your smartphone.  To get started; visit
FLIR.COM/Start

So I downloaded the app.  It comes up saying

Plug in your FLIR One to see the heat.

So, I plug in my Flir One Pro, and nothing happens.  I wait for minutes.  I try plugging and unplugging.  I try terminating and restarting the FLIR ONE app.  I still get no response.

OK, too late, I gave up for that night.

The next day, I took a look at the Quickstart manual again, and remembered the website.  Aha.  As instructed, I typed this into my Safari browser:

FLIR.COM/FLIRONE/Start

It comes up to the FLIR product page.  No Help.

*****

Some site searching gets me to FLIR ONE faqs, I couldn't seem to find an actual manual.

Sure enough there's a battery faq.  Apparently there is an internal battery that needs to be charged.  OK.  So I start charging, and see a blinking green light.  What does that mean???  The FAQ doesn't say.  I try posting the question, it seems to recognize my blogger ID.  Post rejected saying "missing item."

I suspected there was no manual after all this time, but still more searching I found the actual Support Page, and then with more tricky navigating, I finally got to, The Manual.

And the manual makes it quite clear, the light blinks while it is charging.

Total online searching time: 15 minutes.  Total wasted time about one hour.  One missed opportunity to use.