Wednesday, October 17, 2018

Free Trials and Subscriptions

It sounded very appealing, NOAAWeatherRadar.  It was recommended by the App Store for me.

Opening the app, I was confronted with a stark choice:

1) Free Trial
2) $9 annual subscription.

Who wouldn't choose free trial?  I pressed Free Trial but there was no response for the longest time.  All of a sudden my phone had become VERY slow.  I don't know what the problem was, but it may have started when I started running the app.

After waiting a couple minutes, I pressed the close button, or at least that was what I intended to do.

Just lightly touching the close button, uncharacteristically, it recognized my thumbprint and authorized the Free Trial.

Now I was in for $2.99 Per Week.  After some thinking, I realized that would be $156 per year.

WHAT A RIP OFF!

I was in a panic to CANCEL NOW!!!

After a few minutes, the app had not even started yet, so there wasn't any internal dialog I could have with it.

First I searched online, and the advice actually given by Apple in a section matching the app name and the cancellation issue was very difficult to follow...and then ended in a Russian language segment which was impossible to follow.

I tried navigating various ways through the Settings (which has become very complexly hierarchical) and couldn't find anything relevant.

I tried using iTunes on my work computer.

I contacted Apple and had a long chat session where I tried, or at least tried to try various things that were suggested.  I couldn't get anything to work and finally had to go use the restroom and the session ended.  They suggested that the subscription was not through Apple and therefore Apple could not help me.

I had given up, when about 30 minutes later I got a message from Apple about the subscription having been made.  Then I was able to find and cancel the subscription.  I hope.  After the change, the $2.99 option appeared as unselected along with the $9/year option.

Friends suggest Apple gets a cut and makes it easier for the subscription-takers than for the subscription-cancellers.

I have come more and more to hate subscriptions.  It took three 90 minute phone calls before I could get my XM radio cancelled.  I was not suprised when Sirius--long the laggard--ended up buying XM, because XM radio support had been next to impossible.

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