Tuesday, October 13, 2020

My Social Security Password is Always Expired

I had to navigate another password gamut today, apparently simply because I hadn't visited the Social Security website since January, it had expired my password.  But it didn't tell me that right up front.  So I kept on trying to log in with the password that I had actually written down in a book (I'm getting better at that).  Finally when that didn't work several times I selected the "I don't remember password" as I apparently had no other choice.

So then it had me answer the 3 security questions.  I had actually written the exact answers down in my book also!  However after 3 attempts, it kept telling me I got them wrong (I'm sure I didn't--it was my password which had expired...so it had "expired" everything else also, but it didn't tell me that so I tried 3 times).

I ultimately had to lie and say I couldn't remember my security answers either.  So finally I got a text message with security number to enter, then it emailed me a temporary password.  It could have just started from that point the very first time I entered my "expired" password and saved me a lot of grief.

The first time I entered the temporary password it told me I had entered it wrongly (I'm pretty sure I hadn't) and it then showed "PASSWORD HAS EXPIRED" in large letters, which I thought meant the temporary password.  But finally the temporary password was accepted and I entered a new password.

Through all this, there never seemed to be an option to see what I was entering in the Password box.  There should always be a way to do that IMO.  But I "knew" I was entering the passwords correctly because I was watching my fingers hit the keys, though even then, there is still some uncertainty.




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